BCW response 01
Dear Mr & Mrs Keeling
I write with regard to your recent communication concerning the aforementioned account.
I can hereby confirm your concerns have been duly recorded on our system file and the issue is being currently investigated further.
In the meantime, I can confirm that our file is currently closed on our system.
Please do not hesitate to contact us on 0845 111 0411 should you require any further assistance. You can also e-mail on firstname.lastname@example.orgYours sincerely,
PP Darren Carruthers
Quality Assurance Officer BCW Group plc