BCW response 03
Dear Mr & Mrs Keeling
I write with regard to your letter of April 02, 2010, [sic] issued in relation to the aforementioned account.
Your comments have been noted.
I find nothing to suggest that the actions of this office have been inappropriate. All activity has been carried our within the legitimate nature of our business and within the context of our clients instructions.
We have never alluded to being furnished with incorrect information by our client. We were passed an outstanding balance with your details and asked to pursue you accordingly. Our client then amended the balance and instructed us to withdraw.
We are unable to comply with your request to have all data relevant to this account removed from our file as we are not the Data Controllers. As we were acting as a third party debt recovery agency on behalf of our client Southern Electric Gas, we are data processors. Any instructions to remove any data held would need to come directly from our client.
Our stance in relation to this matter should be directed to our client.
Please do not hesitate to contact us on 0845 111 0411 should you require any further assistance. You can also e-mail on firstname.lastname@example.orgYours sincerely,
Quality Assurance Officer BCW Group plc